Improving the Continuity Clinic Experience

Above, from left: first-year resident Emma Huang, MD; Megan Neuman, MD; and second-year resident Ashley Przybilla, MD, at the 20 South Park clinic.
Above, from left: first-year resident Emma Huang,
MD; Megan Neuman, MD; and second-year resident
Ashley Przybilla, MD, at the 20 South Park clinic.

Clinical Assistant Professor Megan Neuman, MD, who joined the department in August 2015, and became the medical director for continuity clinics in January 2016, explained that the program has improved how it manages residents’ schedules so they better cultivate continuity with their patients in clinic.

Thanks to her efforts, residents also now receive semi-annual reports on their clinical activity—including data on number, age and gender of patients and types of visits—so they can create future schedules that are more closely tied to their educational goals.

In addition, residents are now receiving feedback from patient satisfaction surveys, and Dr. Neuman is working to incorporate 360-degree feedback in residents’ semi-annual reviews.

Finally, starting last year, Dr. Neuman’s residents at the 20 South Park clinic began building their own designated patient panels. The shift is intended to increase resident autonomy and expertise in panel management---critical skills for future practice.